Desktop Support Technician

Location: Aberdeen, MD
Date Posted: 10-25-2018
Trusted Mission Solutions is a growing Small Business and a wholly owned subsidiary of Alpha Omega Integration, which has been named a Virginia Business Best Places to work for 2012-18 with recognition such as the Virginia Chamber of Commerce Fantastic 50, and the Vanguard Top Service Company Award.
The Communications-Electronics Command (CECOM) is a Life Cycle Management Command (LCMC) of the United States Army based at Aberdeen Proving Ground, Maryland, United States. It is one of four such commands under the Army Materiel Command (AMC), and is the Army's provider and maintainer of Command, Control, Communications, Computers, Intelligence, Surveillance and Reconnaissance (C4ISR) capabilities.
Role:  Desktop Support Technician
Location: Aberdeen, MD
Term: Long Term
Salary: Depending on Experience.
  • Desktop software support
  • Respond and resolve help desk tickets
  • Install and support Government furnished software and hardware
  • Provide IAVA/STIG compliance for all supported laptops and desktops
  • Analyze network failures
  • Provide written evaluations, procedures, checklists and instructions for CIO approval
  • Provide technical advice
  • Provide off-site support
  • Provide rapid response for Very Important Personnel (VIP)
  • The Contractor shall report hardware, server NIPRNet and SIPRNet failures/problems to CECOM COR/IMO, NEC and AESD-W
  • DoD 8570.01 M Baseline Certification Required (Security+ or equivalent as specified in the DoD 8570.01 M)
  • • DoD 8570.01 M Computing Environment Certified (MCDST: Microsoft Certified Desktop Support Technician or equivalent as specified in DoD 8570.01 M)
  • • Computer Imaging/Reimaging Certification
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